Alec Sharp: has managed his consulting and education business, Clariteq Systems Consulting Ltd. for 30 years. Serving clients from Ireland to India, and Washington to Wellington, Alec’s expertise includes facilitation, strategy development, business analysis, data management, and, of course, business process change. In addition to an active consulting practice that keeps him up-to-date on real world issues, he conducts top-rated workshops and conference presentations on these topics globally – on five continents last year alone! Alec is the author of “Workflow Modeling, second edition” (Artech House, 2009) which is widely used as a consulting guide and MBA text, and is a best-seller in the Business Process Management field with a “5 star” Amazon.com rating. He was also the recipient of DAMA’s 2010 Professional Achievement Award.